Managed IT Services in Cleveland

Custom Managed IT Services Solutions in Cleveland

It is our business to deal with your critical data daily, which is why we believe that it is important that you know and trust your IT consultant. To make sure that we give you the best in service and expertise, we include on-site consulting as part of our managed service program. Some of the benefits of Peak Technology:

Access to a dedicated technician for 24 x 7 support
Around the clock system monitoring of your IT infrastructure
We are your virtual CIO
Access to your own web portal on your business about your business when it comes to ticket requests and technology needs that Peak is managing for you

Peak Technology: Your IT Manager

Our primary goal is to give you peace of mind in our service so that you can work on doing what you do best.

Peak Technology will seamlessly become your IT Manager, which gives you the ability to concentrate all of your focus back into your business.

So that you can get an overview of what we have to offer, here are some of the top features that are going to be included with our service to you.

24/7 Support

With 24/7 support, our infrastructure gives you the ability to let go of working within your business so that you can work on your business. If you need help with anything at any time regarding This is also going to give you peace of mind in knowing that your network is going to be in the best and most qualified hands.

Updates

Perform server and workstation level Windows updates, including service packs, critical updates, and roll-ups released by Microsoft. All updates are tested and verified to avoid any system crashes or outages.

Preventive and Corrective Services

It doesn’t matter the level or even the year of your technology, you need to make sure that you have someone watching out for you. This is particularly critical if maintaining your hardware and software is not a top priority. You need to make sure that you have a qualified professional that can help you prevent crashes and blowouts, along with helping you correct-course in the event that you would run into a serious technical error. We want to make sure that you have no downtime or as little downtime as possible because time is money, and we strive to protect and preserve your time as much as we possibly can.

Our Cleveland On-Going Managed Services Include:

Perform server and workstation level Windows updates, including service packs, critical updates, and roll-ups released by Microsoft
Performing administrative tasks of Windows servers such as managing user properties and permissions, adding and removing users, changing passwords, and troubleshooting user issues
Creating and deleting groups
Monitoring system devices, printers, servers, workstations
File system management, including setting up shared directories and permission on files and folders, controlling user access to shared folders, organizing file folders, and managing folder size
Printer Management, including monitoring print queue, pausing and resuming printers when necessary, removing print jobs from the queue, controlling access to printers, changing printer properties and troubleshooting printer problems
Service Management, including starting, stopping, pausing, or continuing services as necessary, setting and configuration for services of optimal performance
Sessions Management, including disconnecting and gathering information regarding sessions

Performing administrative tasks for Microsoft Exchange, including creating and managing email accounts, distribution lists, and public folders
Troubleshooting disk problems and changing disk options
Setting up and maintaining the options that provide secure internet access on a timely basis
Managing back-ups, restoring files from a back-up, setting up backup devices and troubleshooting backup
Reviewing error, application, system, and security logs
Providing workstation support, including virus, malware, application, operating system, and connectivity related
Providing network related support, including wireless, wired, and security of network devices.
Providing endpoint antivirus protection for all servers and workstations
Providing Advanced Email Security which includes protection against zero-hour, targeted attacks, ransomware variants including Locky and CyrptoLocker as well as real-time email attachment scans

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What Our Customers Have to Say

Steve is incredibly professional, responsive, and personable in the way he manages his business. My business was having issues with our internet dropping 4-5x a day. Steve took the time to diagnose the problem using his technology, explains the issues that are going on via the evidence found, and comes up with an appropriate treatment plan. We haven't had a dropped connection since. Overall, excellent customer service, appropriately priced, and a really positive experience. Thanks Steve!

Rachel W.Owner

Steve and the other IT guys working for Peak have been very helpful setting up our network, our phone system, email accounts, backups, and helping protect us from cyber threats. Would recommend him to any company that doesn't have an IT guy in house.

F. PrintingOwner